Leaders Library
Practical ideas, honest perspectives and tools to help you lead with more intention, confidence and impact
Why hospitality has a leadership crisis and what the industry needs to do about it
High turnover, chronic understaffing and burnout are symptoms. The root cause is a leadership development gap that the industry has ignored for too long.
The leadership gap: why 82% of managers are leading without a map
Most people who end up leading teams were never taught how to do it. Here is what that costs, and what changes it.
What psychological safety actually means and how to build it in your team
Psychological safety has become one of those phrases that gets used so frequently it has started to lose its edges. Here is what it actually means and why it matters more than most organisations realise.
The one conversation most managers avoid and why it costs them everything
Most managers know, usually quite precisely, which conversation they are not having. Every week it does not happen, the situation gets a little harder to address.
From chef to leader: the skills nobody teaches you when you get the head chef role
From chef to leader Getting the head chef role is supposed to be the moment everything comes together. What nobody tells you is that the job you just got is almost nothing like the job you have been preparing for.
The accidental manager: what a landmark UK study tells us about why leadership training can't wait
The accidental manager One in three people have left a job because of a bad manager. A landmark UK study puts numbers on something most organisations already know but have been slow to act on.
Burnout is a leadership problem, not a personal one
Burnout is a leadership problem We have been framing burnout wrong. It is not a failure of resilience. It is what happens when a person is asked to give more than the environment they are working in can sustain.